Thank you for your continued patience throughout our new guidelines and regulations! We are excited to continue to be able to offer all of our services at this time.
When scheduling your first appointment back, we will need to re-enter some information. We still require a valid e-mail address, credit card and cell phone number to ensure any required forms are filled out prior to your first appointment back and before arriving for any future appointments. Appointments scheduled through the MINDBODY app that are missing any of the above fields will be canceled. We may also need to move your appointment time up or down to accomodate for proper cleaning.
Please do not arrive excessively early as our waiting room space has been limited. Upon entry, your temperature will still be taken. You will be offered to use the restroom prior to the start of your appointment after you have been invited in.
Please bring a water bottle with you to hydrate before or after your session, we are not able to provide cups yet.
MASK REQUIREMENT UPDATE:
You have the opportunity to present the desk with your Covid-19 Vaccination Card if you wish to have a mask-free experience with us. This is at your discretion and is NOT mandatory. Whether you choose to present your card or choose to continue to mask, we are here for you and your comfort!
If you choose to not share your Vaccination Status with us, we are OK with that! A face covering is required to be worn at all times while in the building including during your appointment if you are unable to or choose to not verify a fully vaccinated status. You may remove your face covering in session while you are face down on the table and while receiving skin care services requiring access to the face only. It will need to be replaced once you turn over during a massage or body treatment.
If you do not have a face covering, we do have face coverings available for purchase or you can choose to leave to get a face covering however this may cut into your appointment time.
We are unable to disclose our provider's Vaccination Status, please refrain from asking the desk. If you would like to ask your therapist at the time of your session you may do so, please also understand that your therapist can choose to not disclose as well and our therapists are required to follow the same mask standards per vaccination. Making sure everyone's privacy is protected to their own comfort level is extremely important to us. We are all working to achieve the same things!
If your therapist is mask-free and you would prefer for your service to be performed with a masked provider please ASK! We will happily comply :)
CANCELLATION FEES BROKEN DOWN:
If you are feeling under the weather, please contact the front desk to reschedule your appointment.
We do require 24 hours notice to cancel or change any appointments and appointments canceled or rescheduled within 24 hours will be charged a cancellation fee of 50% of the service(s).
If you are feeling ill and need to cancel within 24 hours, we will apply the cancellation fee toward your next appointment. You will not lose anything for canceling when you feel ill.
If you arrive at the Spa and are presenting symptoms of a cough, fever, trouble breathing or any of the novel symptoms, you will not be seen. If your temperature is above 99.7, your appointment will be rescheduled for a minimum of 14 days out and you will be charged a cancellation fee of 50% of the appointment that will also be applied toward your next service. This is to ensure the therapists time is compensated.
Inside scoop on our protocols:
For your safety, we will be wearing a face covering when we interact with you unless we are fully vaccinated.
If you would prefer we wear a face mask, please do not hesitate to ASK!
Your provider may be wearing an apron and or a face shield to reduce the possibility of contaminants between clients. Don't worry, we are not space invaders!
In place of a face cradle cover, we will be using a pillow case surrounding the face pillow to create a sealed barrier meant to catch any droplets that could be exhaled while you are face down.
We have replaced our white noise machines with Medify MA-14 Air Purifiers with Medical grade M13 HEPA filters in each treatment room and common areas. These filters are replaced every 6 months unless they need to be changed sooner.
Your favorite soft tables are still there however we have added a protective vinyl covering over the fleece to make sanitizing more efficient and reduce possible contamination. AND in case you wanted to try a Lomi Lomi massage, your table is ready!
Each Therapist monitors daily contact to easily identify which room they used, clients they worked on, times sanitized etc.
Your Therapist may be asking a few Covid-19 related questions prior to the start of your treatment and will be going over anything they find during the session directly after (prior to leaving the room). If you have any questions for your therapist please ask before they exit the treatment room, once you open your treatment door you will be directed to either the restroom or to the reception area.
As Massage Therapy has been deemed an essential healthcare practice, we will not be removing any Massage Therapy services throughout any zone designation and will continue to remain open.
If you have any questions or concerns regarding the new information please feel free to contact us at 585.360.2700 or email us at firstname.lastname@example.org!
Do not respond to the automated text reminders and appointment confirmations or try to call the phone number they are sent from as they do not contact us. If you would like to message us, please use the messenger tab in the bottom right of this (or any of our) page(s).