Thank you for your continued patience throughout our new guidelines and regulations! We are excited to continue to be able to offer all of our services at this time.
As Massage Therapy has been deemed an essential healthcare practice, we will not be removing any Massage Therapy services throughout any zone designation and will continue to remain open.
When scheduling your first appointment back, we will need to re-enter some information. We still require a valid e-mail address, credit card and cell phone number to ensure any required forms are filled out prior to your first appointment back and before arriving for any future appointments.
Upon arrival to the Spa, please remain in your vehicle and call 585.360.2700 and let our front desk know that you have arrived and we will advise when to enter the building. Upon entry, your temperature will be taken.
Please do not arrive excessively early as you will not be able to wait inside the building. You will be offered to use the restroom prior to the start of your appointment after you have been invited in.
A face covering is required to be worn at all times while in the building including during your appointment.
You may remove your face covering in session while you are face down on the table and while receiving skin care services requiring access to the face only. It will need to be replaced once you turn over.
If you do not have a face covering, we do have cloth coverings available for purchase or you can choose to leave to get a face covering however this may cut into your appointment time.
If you are feeling under the weather, please contact the front desk to reschedule your appointment.
We do require 24 hours notice to cancel or change any appointments and appointments canceled or rescheduled within 24 hours will be charged a cancellation fee of 50% of the service(s).
If you are feeling ill and need to cancel within 24 hours, we will apply the cancellation fee toward your next appointment. You will not lose anything for canceling when you feel ill.
If you arrive at the Spa and are presenting symptoms of a cough, fever, trouble breathing or any of the novel symptoms, you will not be seen. If your temperature is above 99.7, your appointment will be rescheduled for a minimum of 14 days out and you will be charged a cancellation fee of 50% of the that will also be applied toward your next service.
Please bring a water bottle with you to hydrate before or after your session.
There are more regulations and guidelines from NYS that we are required to follow:
For your safety, we will be wearing a face covering at all times we interact with you.
We will also be wearing a face shield or goggles and an apron while performing all treatments so don't be alarmed if we look like investigating space creatures!
In place of a face cradle cover, we will be using a pillow case surrounding the face pillow to create a sealed barrier meant to catch any droplets that could be exhaled while you are face down.
We have replaced our white noise machines with Medify MA-14 Air Purifiers with Medical grade M13 HEPA filters in each treatment room and common areas. These filters are replaced every 6 months.
Your favorite soft tables are still there however we have added a protective vinyl covering over the fleece to make sanitizing more efficient and reduce possible contamination. AND in case you wanted to try a Lomi Lomi massage, your table is ready!
Each Therapist has a daily contact log to easily identify which room they used for the day, clients they worked on, times sanitized etc.
Your Therapist will be asking a few Covid-19 related questions prior to the start of your treatment and will be going over anything they find during the session directly after (prior to leaving the room). If you have any questions for your therapist please ask before they exit the treatment room, once you open your treatment door you will be directed to either the restroom or to the reception area.
Do not respond to the automates text notifications or try to call the phone number they are sent from as they do not contact us.