CANCELLATION POLICY
We require 24 hours notice in order to cancel, change or reschedule any appointments.
If an appointment was scheduled within 24 hours of the start of the appointment, our cancellation policy still applies.
If an appointment is late canceled, changed, shortened or rescheduled within 24 hours prior to the originally scheduled appointment, there is a 50% fee of the service(s) that will be charged to the credit card on your file.
If you are a no-call, no-show to your scheduled appointment, there is a 100% fee of the service(s) that will be charged to the credit card on your file.
Rescheduling an appointment past 24 hours is still considered a late cancel.
Arriving late to your appointment will cut into the service time.
We enforce our cancellation policy to ensure your provider is compensated for the time you reserve.
Late cancellations of 3 or more will require prepayment for any upcoming appointment.
Services purchased, Deposits, Gift Certificate purchases, eGift Cards, Roll-over Cancellation Fees, Packages and Series are non-refundable.
Gift Certificates purchased as a service expire 1 year after purchase date, amount paid expires 5 years after purchase date.
Series and Packages are non-refundable, non-transferable and valid with individual therapist purchased for.
Packages of 3 appointments expire in 6 months. Packages of 6 appointments expire in 12 months.
Couples Appointments and Packages:
For Couples Appointments and Packages, we require 48 hours notice.
This is to ensure that all providers have enough time to rebook those spots.
The same as above applies for 50% if canceled or rescheduled past 48 hours prior to the appointment time.
Rescheduling an appointment past 48 hours is still considered a late cancel.
A non-refundable 50% deposit is required for first time clients scheduling a Couples Appointment or Package.
Illness related cancellations:
If you are feeling under the weather, please contact the front desk to reschedule your appointment.
We still require 24 hours notice to cancel or change any appointment(s) and appointments canceled or rescheduled within 24 hours will be charged a cancellation fee of 50% of the service(s).
Rescheduling an appointment past 24/48 hours is still considered a late cancel.
If you are feeling ill and need to cancel within 24 hours, we may apply majority of the cancellation fee toward your next appointment. You will not lose the full amount for canceling when you feel ill.
If you arrive at the Spa and are presenting symptoms of a cough, fever, trouble breathing or any of the novel symptoms of Covid-19, flu or cold symptoms, you will not be seen and a 50% late cancellation fee will be charged to the credit card on your file. This is to ensure the therapists time is compensated.
If your appointment has been canceled due to an illness and you have been charged a cancellation fee that has been applied to your next appointment, and that appointment is also late canceled, an additional cancellation fee will be charged to the credit card on your account and the original roll over fee will no longer be valid.
*Illness related late cancellation fees that roll over will be applied to the next appointment with the same therapist. We are unable to transfer cancellation fees between BU therapists, Mandi or Andrew.
Scheduling an appointment for someone other than yourself:
Please be aware that scheduling an appointment for someone other than yourself and entering your credit card information onto their account retains your credit card information for future appointments.
We strongly advise against scheduling appointments for individuals other than yourself with your credit card information as all appointments scheduled online are outside of our control.
If you have had an appointment scheduled for you, please update your account with your correct information with the desk to ensure appointment notifications, reminders, receipts, forms and all correspondences reach you.
Scheduling an appointment for a Minor:
In order to properly schedule an appointment for an adolescent/minor/individual under the age of 18 we will need:
- a separate email address that is not associated to your account and profile,
- a valid credit card on file for the above cancellation policy
- parental consent form to be completed by a parent or guardian.
Please read the consent form carefully and ensure the proper information is in the correct place.
The Massage Intake Form for the minor needs to contain their information with the email address on their account.
Forms that are completed incorrectly will need to be completed again prior to the start of the appointment and may cut into the appointment time.