If you are feeling under the weather in any way, please contact the front desk as soon as possible to reschedule your appointment. 

 

Illness / Emergency Cancellations:

• We still require 24/48 hours notice to cancel, reschedule, shorten or change any appointment.

• In the event of illness / emergency, we will retain the deposit amount. 

• The majority of the deposit amount will be applied toward the remaining balance of your next appointment. 

  • Retained deposit can be applied toward a service of equal or greater value. 

    • If you would like to shorten the original appointment length, we will apply a portion of the deposit toward the remainder. 

    • Majority of the deposit refers to the total amount paid less an administrative fee of 10%. 

    • When scheduling a future appointment, a new deposit is processed and any roll-over amount will be applied as a credit at check-out after the appointment. 

• If you arrive to the Spa and are presenting any of the following symptoms, you will not be seen and the deposit will be forfeited:
  • Cough​
  • Fever
  • Trouble Breathing
  • Nausea / Vomiting
  • Cold / Flu-like symptoms

    • ​This is to ensure the safety of not only our team, but other clients that enter the Spa.

• If your appointment has been canceled / rescheduled / changed and an illness / emergency cancellation credit has been applied to your next appointment and that appointment is late canceled, the total paid will be forfeited and unable to be additionally rolled-over. 

• We are unable to transfer cancellation credits between Mandi, Andrew and BU Therapists. 

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No-Call / No-Show:

• A No-Call/No-Show occurs when a client misses their scheduled appointment without notifying us in advance.

• If you are a No-Call/No-Show to the scheduled appointment, the deposit will be forfeited and the remaining balance of the service(s) total will be processed to the payment method on file. 

  • As a courtesy, we will reach out shortly after the scheduled appointment time to check on your estimated arrival. If the client cancels at that time, it will still be considered a No-Call/No-Show. The deposit will be forfeited and remaining balance for the appointment(s) scheduled will be processed. 

  • If there is no notification to cancel or reschedule your appointment prior to the start time, we will not be able to roll over the original deposit. 

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