Couples / packages / multiple service appointments require special scheduling to ensure clients receive their full treatment experience with each service provider.

 

Deposits:
All appointments require a deposit of 50% of the service(s) total at the time of booking. We cannot schedule, hold, or pencil in any appointments. 

• Deposits are refundable if the appointment is canceled before:​

  • 48 hours for couples appointments, spa parties, packages, multiple appointments with different or the same provider. 

• Refunded deposits will be processed to the original payment method. 

• 48 hours notice is required to:

  • Cancel​ appointment(s)

  • Reschedule appointment(s)

  • Shorten / change appointment(s)

• Appointments scheduled within the 48 hour cancellation time-frame; deposits are non-refundable. 

 

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Cancellations:

• Cancellations - made more than 48 hours before your scheduled appointment(s); refund amount will process back to the original form of payment.

• Late Cancellations - made within 48 hours of your scheduled appointment will result in the forfeiture of your deposit. 

  • For emergencies and illness related cancellations please see Illness related cancellations. 

  • Late cancellation of 3 or more will require a 100% deposit for future appointments. 

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No-Call / No-Show:

• A No-Call/No-Show occurs when a client misses their scheduled appointment(s) without notifying us in advance.

• If you are a No-Call/No-Show to the scheduled appointment, the deposit will be forfeited and the remaining balance of the service(s) total will be processed to the payment method on file. 

  • As a courtesy, we will reach out shortly after the scheduled appointment time to check on your estimated arrival. If the client cancels at that time, it will still be considered a No-Call/No-Show. The deposit will be forfeited and remaining balance for the appointment(s) scheduled will be processed. 

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Late Arrivals:

We understand that unexpected delays can happen. Please know that arriving late to your appointment will shorten your treatment time, as we have other clients scheduled and want to ensure everyone receives their full service. We recommend arriving a few minutes early to allow time for check-in and to enjoy your full treatment experience.

We ask for at least 48 hours notice for cancellations or rescheduling. Cancellations made within 48 hours will result in the forfeiture of the deposit or applied session, as applicable.

We understand that unexpected circumstances can arise, but late cancellations or no-shows for these appointments impact both clients and therapists. Please plan to arrive on time so you can enjoy your full scheduled experience.