At Bodywork Unbound Massage + Spa, our policies are designed to ensure every guest has a safe, comfortable, and relaxing experience. We value your time and ours, and these guidelines help us provide exceptional service to all clients.

 

Deposits:
All appointments require a deposit of 50% of the service(s) total at the time of booking. We cannot schedule, hold, or pencil in any appointments. 

• Deposits are refundable if the appointment is canceled before:

  • 24 hours for single appointments.

  • 48 hours for couples appointments, spa parties, packages, multiple appointments with different or the same provider. 

• Refunded deposits will be processed to the original payment method. 

• 24/48 hours notice is required to:

  • Cancel​ an appointment

  • Reschedule an appointment

  • Shorten / change an appointment

• Appointments scheduled within the 24 hour cancellation time-frame; deposits are non-refundable. 

​

Scheduling an Appointment:

​When scheduling any appointment, we require:

• First and Last name

• Valid phone number (for appointment auto-reminders and confirmations)

• Valid email address (for required forms to be completed prior to the appointment and receipts)

  • We cannot use the same email address OR phone number as another account. this includes accounts for spouses, ​and minors. Please see Scheduling For Others and Scheduling for Adolescents. 

• Valid card or payment method on file for the deposit and Cancellation Policy

• Bodywork Unbound Gift Certificates are valid with Bodywork Unbound Employees only. 

  • Andrew and Mandi are unable to accept a BU Gift Certificate as a form of payment. 

• If you schedule online, we may need to contact you to shift your appointment up or down slightly to accommodate the correct amount of time between clients for cleaning and sanitization. 

• We require the corresponding forms to be completed before your first service and updated intake forms to be completed each year. 

  • We do understand the inconvenience of forms, however we hold ourselves to a high standard to ensure your safety and quality of care. 

  • Some modalities require additional forms as there are additional precautions and contraindications. 

    • Forms will be sent out at the time of booking and again prior to the start of the appointment if they are not complete. ​

    • Incomplete forms at the start of the appointment time will cut into the time of service. We will not be able to begin the service until the forms are completed. 

​

Arrival Times:

• Please arrive 5-10 minutes prior to the start of your appointment to ensure you have time to use the restroom and/or complete any forms.

• Please avoid arriving more than 15 minutes prior to the start of your appointment. We have a relaxing waiting room for our clients however your therapist may not be able to take you early. 

​

Additional Mentions:

• Please bring a water bottle to your appointment to hydrate before and after your session.

  • We are unable to provide cups at this time for sanitization purposes. ​

​

We encourage all clients to review these policies prior to scheduling to ensure a smooth and enjoyable spa experience. Please reach out to the Front Desk for any additional questions! 

​​​​​